Terms & Conditions

The Colourscope name, logo and colourscope.net website are a trading group of Colourscope, 4 Chestnut Mews, Cawood, North Yorkshire, YO8 3SA. Telephone: 01757 269360.

Your agreement and business relationship will be with Colourscope for the development of your project.
Where the context admits: “We” includes Colourscope or any party acting on Colourscope implicit instructions. “You” includes the person purchasing the services or any party acting on the clients’ instructions.

We maintain the right to refuse any material which may be deemed to be offensive, abusive, indecent, defamatory, obscene, menacing or in any breach of confidence, copyright, privacy or any other right or in any way thought to be unsuitable for reproduction.

It is your duty to establish the rights to any material supplied for inclusion on your web pages or inside your online / office system. We cannot be held responsible for any breach of copyright or any other right caused by reproduction of materials supplied by you.

The official start date of the project is the date your first payment clears and the funds are accessible in our bank
account. This start date is then used to calculate the ETA (estimated time of arrival) date based on the number of days the project will require based on this project quotation document.

ETA’s are estimated times of arrival and are not guaranteed. We try our best to meet all of our ETA’s however we
cannot be held liable if the project is delayed due to 1) Your delay in passing information to us such as text copy,
approval of work, signing off work etc 2) technical issues 3) employee sickness 4) 3rd party issues and 5) Force majeure (act of God).

You should change any passwords given to you upon receipt and every 3 months to increase security for your own protection. You should change any passwords you have given to us when we no longer require any access for your own protection.

We cannot be held liable for any access violations resulting from access details remaining the same as during the development and bug fixing stages. It is your responsibility to ensure that any briefs we ask you to sign off are fully correct and complete prior to signing them. Any errors or omissions on any briefs are your sole responsibility and we will not be held liable.

We will hold intellectual copyright of any material, including any source code, created for You until payment of the final invoice. At this time it will become Your property. All third party costs arising from the registration of a domain name shall be met by You. We recommend that You register your own domain names so that You have full ownership of these but where we have registered a domain name on your behalf we agree to transfer this domain name to You immediately upon request and without charge.

We are not responsible for your on-going website promotion within this project quotation unless otherwise agreed. Should You require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results are controlled by the search engines. While we can
professionally optimise your website for this we are unable to make any guarantees about the success of any search engine promotion activity as we do not own the search engines or control their ‘rules’ on how they would list a website.

Although all of our sites are fully W3C and SEO compliant, unless otherwise stated we do not guarantee an increase in sales, traffic or search engine positions as this falls out of scope of the web design project.

It is your responsibility to write all text copy for your website and / or systems. If the text copy is not provided we will populate all text areas with ‘dummy text’ and continue as if the text was provided. At the end of the project the remaining payment will be due. We will then add your text when it has been provided to us in full and do this free of charge at that time. Text should be provided to us in a digital format i.e., email, word document, text document, etc. We are not liable for any mistakes in any text i.e., spelling and grammar.

The final payment should be paid to us within 7 days of the final work being completed regardless if this is before the ETA date. If the project has been delayed by You then the final payment will become payable on the ETA date. We will of course continue and finish off the work after such payment.

Payments that are 30 days late or more from the first final payment request will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

We have built in an average response time from You of 72 hours inside the timing of this project quotation. If your average response time is over 72 hours it is likely that Your project will not meet its ETA.

Project Proposal & sign off:
Once we have received email notification that You agree to the Project Proposal, we require a signed copy of the agreement plus payment of the initial 50% deposit within 7 working days of us receiving the email notification.

Project Brief & sign off:
Once You have agreed the Project Brief articulated by Colourscope we require email notification of acceptance of the Project Brief within 72 hours.

Design & sign off:
Once You have agreed the aesthetics of the site we require email notification of acceptance of the design within 72 hours.

Final sign off:
Once we have completed the build process, completed any bug fixing and signed the site off internally it will be sent to You for final sign off. When You are happy with the completed site we require email notification of final sign off within 72 hours.

We reserve the rights to terminate the service to You forthwith in the event of any default of payment or for any other reason. Such termination is without prejudice to the rights of either party accrued prior to the date of termination.
An advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable. Should You wish to cancel at any point during the process You shall remain liable for the work that has taken place and shall be invoiced accordingly.

We run a 2 stage process in production of Your project; each stage will require a payment to be made by You. These payments will be 50% at deposit stage and 50% payment at final sign off before your project can go live.
Payment is currently accepted by cheque, bankers draft in UK Pounds Sterling or BACS transfer, unless otherwise agreed. If your cheque is returned by our bank as unpaid for any reason, You will be liable for a “returned cheque” charge of $50.

The website and / or systems are provided to You and accepted by You as a fully functioning, completed work. We are not responsible for future support outside of the scope of this project quotation. This can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.

We will not be held liable for any delays, errors, losses arising from any 3rd party.